Professional Services
In addition to our support and education services, ImageSoft offers a range of other professional services to ensure high quality design, development, and implementation of your solution.
- Systems Analysts spend time with your staff on-site to learn and understand your business process. Then, our team works with and trains your users on the industry’s best practices.
- Our Technical Team will assist with the set-up and implementation of your hardware and software. Our staff is trained to help enhance the effectiveness and efficiency of your solution.
- Project Managers drive each project forward in a detailed and timely fashion. They act as the point of contact for the progress of our projects and work with both our sales team and technical team to ensure the quality of each project.
- Consulting services are available for companies who may be evaluating a product or already own a document management solution, but would like subject-matter experts to develop innovative solutions to enhance their current solution.
Training
Devoting time and capital to implement an enterprise content management (ECM) system in your organization is a major step toward creating a more efficient and cost-effective operation. Important too is how your employees are prepared to apply these new tools and business processes. We appreciate the fact that you want rapid, economical training solutions that are significant, self-sustaining, and can be leveraged for many purposes. That’s just what the ImageSoft Training Institute (ITi) will provide.
ITi training is uniquely focused. We train to your specific ECM OnBase® solution – not a generic version, and our training is provided by those who built your system and know its intricacies better than anyone else.
To fully leverage your ECM technology investment, those working with the new system and processes require training and information to support the transition. The ITi team uses a blended learning approach employing a variety of proven training delivery methods to deliver results. We know that the sooner your employees are proficient in their ECM solution, the sooner your organization will see a return on investment.
Support Services
The goal of our support team is complete customer satisfaction.
Our skilled support team provides technical assistance to our Customer Care subscribers. We know that your ImageSoft solution is vital to the operation of your organization, and it is our goal to remedy your support issue as quickly as possible. Before submitting a request for support, please remember to first contact your trained onsite administrator for initial assistance.
